Complaints Procedure Quickguide

The person responsible for dealing with any complaint about the service that we provide is Louise Crowley , our Complaints Officer.

 

Complaints can  be made  in writing to: Louise Crowley, Complaints Officer, Unit 24, the Paddock, Wilmslow Road, Handforth, Manchester, SK9 3HQ, via the telephone on 01625 527 600, in person or via email to  info@paddockdental.co.uk

 

We will acknowledge the complaint within 3 days. A meeting with the complaints manager will be offered. 

 

If the matter relates to a  clinical matter the clinicians who provided  your care will respond directly to you.

 

We will  investigate the complaint thoroughly and keep you informed of the progress made.

 

On completion of the investigation we will provide you with a full written report within 3 months of the original complaint but hopefully sooner.

 

If after this patients are still not satisfied with the results of our procedure then a complaint may be referred to:

The NHS England AreaTeam-NHS England, PO Box 16738, Redditch B97 9PT 

The NHS Parliamentaty Ombudsman-Millbank Tower, Millbank London SW1P 4QP (0345 015 4033)or www.ombudsman.org.uk

The Dental Complaints Service-For Private Treatment-Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA (Telephone: 08456 120 540)

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ